Frequently Asked Questions
Where are you based and do you travel?
I am based out of Jacksonville, Florida and open to travel. Travel fees based on the requested location will be included in your personalized quote.
How long does it take to receive the photos?
Standard expected timeline to receive final images for a standard session can range from 3-4 weeks. Proof (unedited) images are provided to the client for package selection 5-7 business days after session is complete. Retouched images are provided within 2-3 weeks of the client's final proofing selection date.
*Expedited fees of start at $75 and will be assessed upon request of images less than the specified timeline. (Timeline varies for other services outside of a basic photography session)
How much is the retainer and how do I pay?
There is a non refundable retainer of 50% to secure your photography experience. The balance is due 24 hours prior to your session. The final payment acts as confirmation of your arrival. The studio will send reminder emails for your convenience and we will notify you immediately if there are any variances. The Portrait Boutique accepts all major credit/debit cards and Cash App. The payment link will be included in the quote and will be valid until the expiration date of the quote. The date and time provided in the quote is tentative on the calendar until the deposit is paid. Payment plans are available upon request for sessions booked 60 days or more in advance.
*Wedding Deposits are discussed during the consultation and will vary depending on the wedding experience package selected.
How will I receive my final images?
You will receive an online gallery link with all your photos within 2-3 weeks of your final proofing selection. You can download all the photos from the gallery, share with friends and family, choose your favorites, and order prints!
How many photos will I receive?
The number of images are listed in the package descriptions. You will have the option to purchase additional digital images during your proofing window. Full gallery purchase options are available. The photographer never releases raw files under any circumstances.
Do you only provide in studio photography?
No, we provide on location photography as well! Choose a location or we can help choose one for you based on your vision.
What do basic edits include?
Basic retouches include: color/lighting correction. High end cosmetic retouching and composite editing such as adding a different background or special effects are not included as basic retouches. Never assume the photographer can just "edit it", always discuss your concerns first so there is a mutual agreement between you and the photographer.
How many people can I bring to my session?
Besides the individuals taking the photos, no additional people are permitted in the studio without prior permission due to Covid-19 concerns.
Do you photograph Weddings and Events?
Absolutely! During the booking process, there is an option to book event photography. If you are looking for wedding photography, please select the custom option and I will reach out to you directly to discuss your needs and details about your upcoming special day. My goal is to provide a quote that will suit your needs and photography that will exceed your expectations!
What happens if I am late for my session?
Regardless of your arrival time, your session when end as scheduled. If you have an appointment with one of our in studio makeup artist and you are more than 5 minutes late, you will incur a $15 late fee. Your makeup appointment will be canceled if you are more then 10 minutes late.
Can I have my raw images?
We do not release raw images under any circumstance. If you fall in love with your gallery, there is an option to purchase the full gallery. Please consult with the assistant after your session for further information.
Do you still have questions?
Feel free to email us using the contact tab on this website or email firstname.lastname@example.org
4178 Herschel Street Ste 101